Keith Mateo’s Testimonials

Keith and his partners were extraordinary throughout our loan process. They were accessible, comfortable and very easy to work with.

Rhoweniefel M.
July 29, 2014

Keith was very helpful, understanding, and patient with us. We will definitely recommend Keith to our family and friends!

James S.
July 29, 2014

When we finally got the VA to finance us, we thought we were finished with refinancing. Keith helped us to make our payment even lower than it was!

Louis S.
July 29, 2014

As always, Keith Mateo has provided excellent service and support in our refinancing needs and we will always consider using him for future refinances or mortgage needs! He is the best!

Kenneth C.
September 5, 2014

Keith gave us excellent service! He was easy to work with and made the process seamless.

Deborah A.
September 5, 2014

It’s always a pleasure to hear from Keith. He is so upbeat. We worked with him from the end of 2013 on our mortgage, then he kept up with our loan and notified us of a lower interest rate in 2014.

Joseph T.
September 5, 2014

We’re very satisfied with our experience while working with Keith Mateo. My wife and I are extremely happy with Keith’s performance. Words cannot explain the exemplary service Keith has displayed in acquiring our new home. His meticulous attention to detail far exceeded my expectations. He has a large network of business professionals and he was always in contact with the Realtor and people involved in my transaction. He saved me and my family an innumerable amount of money and prevented what could have been a stressful situation. As stated above, ‘Words cannot explain the gratitude and the happiness me and my family are feeling.’ Thank You & God Bless Keith from the bottom of our hearts.

Gilbert P.
September 5, 2014

Keith was excellent. Very easy refinance experience!

Jason R.
October 29, 2014

Keith and his staff were very efficient in helping us with the process of our loan. Keith was always there for us when we had concerns or questions with the process. Any updates were always communicated to us. Overall we were very happy with HME!

Gavien M.
October 29, 2014

Keith was very helpful at answering all my questions and concerns. He was always very timely with his responses and I never felt left in the dark. I recommend Keith highly and would ask for his help in the future.

Adrian N.
December 22, 2014

Our refinance was far from easy but Keith stuck with us and explored every possible option to get our loan approved.

Nicholas K.
December 22, 2014

Everything went through smoothly and most of all everybody was professional. Thank you Keith!

Emmanuel C.
January 20, 2015

Keith kept me informed on all actions and kept my best interest in mind during the process. Outstanding job. Thanks again.

Robert D.
March 26, 2015

I was working through Quicken loans to refinance but things didn’t work out to meet my goals. I called Keith and told him what I was trying to do and the loan he got me exceeded all of my expectations and closed within 30 days. I would recommend working with him on any refi. Friendly, great service, and I am extremely satisfied with this service.

Bruce M.
March 26, 2015

Keith Mateo was very helpful from start to finish in our refinance process. He guided us along the way and provided excellent service.

Jason M.
June 9, 2015

As a first time home buyer Keith Mateo was very professional, knowledgeable and provided answers to all my questions. I would definitely recommend Hawaii Mortgage Experts to family and friends.

Patrick G.
June 9, 2015

I have a great experience with Keith M. He is thorough, excellent, explain well what was going on, calm, easy to get in touch, answer questions appropriately. He is a great asset of your company.

Brenda A.
July 14, 2015

Keith explained things very clearly and always answered questions promptly.

Joanne L.
July 14, 2015

Keith was courteous, professional and caring to customer.

Emerson C.
August 31, 2015

Working with Keith and his staff has made me feel very confident that I was being helped by true professionals. If I ever need the same service again I know that I can rely on them again.

John B.
October 19, 2015

Mr. Mateo is hard working and very professional. Very accommodating.

Melvin U.
December 17, 2015

Communicate flowed smoothly through the entire process. I was very pleased with my experience with Hawaii Mortgage Experts, LLC. Keith and his team were a pleasure to work with.

Quentin W.
December 17, 2015

I’ve worked with Keith for some years now. Him and his staff have always given me good service.

Steven T.
February 9, 2016

Keith was very helpful to me and my family. He went above and beyond his work by taking our calls during his days off (after office hours & weekend) to answer our questions and give us assurance that he only wants what is best for us.

Amancio D.
February 9, 2016

I was very satisfied with the services. Keith kept me informed at every stage of the loan process–I would highly recommend HME.

Chimene S.
February 9, 2016

I was fortunate enough to come across Keith at HME. Another loan company that I had been working with said that they couldn’t use me on the loan, but to my surprise, he was able to help me get pre-approved for a home. The service that I received from Keith was nothing but excellent. He explained everything to me and always informed me of what was going on in the home buying process. He answered all the questions that I had and went over and beyond what I was expecting. He got me the best rates for my home and always looked out for my best interest. He let me know about the mortgage credit certificate when other loan companies never did. I am amazed with the service that I received and am trusty grateful. I am now a first time home owner and I couldn’t have done it without them. Thank you Keith and HME!

Gavin T.
October 13, 2017

I was referred to Keith by another happy client. Keith has been a pleasure to work with since the first phone call. He was very kind and polite throughout the entire process and always stayed on top of all the requests/emails and follow ups. In addition, we were able to close 7-10 days earlier than scheduled and had a very smooth transaction! We would definitely work with Keith again. He was also always very responsive and provided EXCELLENT customer service!

Kesia P.
October 13, 2017