Gavin & Lindsay V.
Greetings! My Wife and I were both elated when we had won the bid for the Nob Hill house. However, we felt as if we were left to mercy and chance when we were faced with the escrow and closing process. We did not know who to turn to as our former loan officer denied us service when learning about the late occupancy. After inferring with Rustan of Tongg Associates, we were pointed into the direction of Joe Pickett and HME. After a lengthy process, we came through and are now proud owners of a town house! We are excited about our future and move forward with some peace of mind. This could not have been possible without the tireless efforts of Joe Pickett and HME. There were some delays, but ultimately, Joe and his team came through for us, and displayed professionalism, diligence, and a cordial ethic from our initialization and throughout - to the post process. Joe and HME have been stalwarts as they championed the escrow and closing process on time and promptly. We would recommend HME to any new home buyers who are looking for levity and guidance. Thank you for your great service and much Mahalo.
Joe and his team took their time answering my numerous questions and never once lead me to believe anything that was not factual. I am overly joyed with the work and care that was put input assisting secure my first house. MAHALO!
I believe Joe helped us w/ our transaction and without his support, the process would have been much slower and tedious. He helped to walk us through every step and provide individual service. We were treated as important clients who's patronage was very important to Joe and his company. We definitely received personal attention from Joe and his services.
Our loan advisor Joe Pickett was great and very helpful. Also patient with all our questions regarding the refinance! I would recommend him to any of my friends looking to refinance their home!
Ryan would call to touch Basis and let us know exactly where we were with the loan process. We appreciated this!
Ryan is AWESOME. His response time and answers to my questions were always SPOT ON.
Ryan made this process very easy to understand Mahalo Ryan!! The T Family☺
Although working with Gerald between different islands, it was, nevertheless, a very efficient and near-seamless experience. This was the first time meeting him (over the Internet and our phone) but he immediately came across as someone my husband and I felt we could trust. And, that was the most important aspect of this whole mortgage refinancing experience--that we can honestly say that Gerald was someone we could trust and rely on to help us with our mortgage refinancing even without meeting him face-to-face. My husband and I are very "old school" in that important transactions like mortgages were always dealt with "in person" because it is important for us to SEE who we will be entrusting VERY critical and private information with. Gerald's personality is such that his character comes through just by conversing with him. He is honest and direct but sensitive enough to know when to carefully ask about personal matters important to understanding the needs of his client(s). He will "fight" for his client as best as he can and always has the best interest of the client at hand. We would not hesitate to recommend him to anyone in need of mortgages and the like. We are sincerely thankful for all the help that he provided to us.
I have refinanced three times with Jessica Magee and have been extremely satisfied every time. She goes the extra mile to let you know she personally is looking out for your best interest. She is very knowledgeable and always has or finds the answer to any questions asked. Jessica is the best and I will definitely refinance with her again.
Troy gave me all the information I asked and more. He made me feel comfortable, and I am happy about my refinance.